Welcome to Heart Gifted. By accessing our website or purchasing from us, you agree to the following terms and conditions. Please read them carefully.
1. General Information
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All orders are subject to product availability.
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Prices and descriptions are subject to change without notice.
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We reserve the right to refuse or cancel any order for reasons including product unavailability, errors in pricing, or suspicion of fraudulent activity.
2. Orders & Payment
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All orders require full payment at the time of purchase.
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We accept all major credit and debit cards.
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Payment is processed securely through third-party providers.
3. Shipping & Delivery
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We aim to dispatch all orders within 1-3 business days of payment confirmation.
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Delivery times may vary depending on your location and shipping method chosen.
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Risk passes to the customer upon delivery.
4. Returns & Exchanges
Non-Personalised Items
Non-personalised items may be returned within 14 days of receipt, provided they are unused, in their original condition, and eligible under statutory distance selling rights. Returned items must be well-packaged to avoid damage during transit.
Personalised Items
Due to their bespoke nature, personalised products cannot be returned or exchanged unless they are faulty or not as described.
Exclusions – Food & Drink Items
We cannot accept returns or exchanges on food or drink products, as by law these cannot be resold once opened or exposed to tampering.
5. Faulty or Incorrect Items
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If your item is faulty, damaged in transit, or not as described, please contact us within 7 days of receipt with your order details and a photo if possible.
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We will provide a replacement or refund at our discretion.
6. Intellectual Property
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All content on our website, including images, text, and designs, is the property of Giftify and protected by copyright laws.
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You may not reproduce, distribute, or use our content without written permission.
7. Limitation of Liability
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We are not liable for any indirect, consequential, or incidental damages arising from the use of our products or website.
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Our maximum liability is limited to the purchase price of the item in question.
8. Governing Law
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These terms and conditions are governed by the laws of England and Wales.
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Any disputes will be subject to the exclusive jurisdiction of the courts of the United Kingdom.
9. Contact Information
For questions regarding these terms and conditions, returns, or any other inquiries please Contact Us →